Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.

NOTE: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched.

* 2 Day Expedited/Overnight orders must be placed before 12:30pm EST to be sent out within the same business day. Expedited orders placed after 12:30pm EST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.

We offer free standard shipping for US items over $150 pre-tax and pre-shipping. If your US order is under $150, our standard shipping can vary between $8-$10.

If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm EST, will be fulfilled the following business day.

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.

If a package was indicated that it was delivered, there are a few steps we suggest taking.. Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?

If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered."

Please email info@joairy.com with your order number and photo of your order within 14 days of receiving your item. If your item is deemed faulty, we will send out a replacement. Refunds will only be issued if the item is unable to be replaced.

WE OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT.  

Your item(s) must meet the below requirements in order to be approved for store credit.

• Item(s) must be returned within 14 days of receiving your order.

• Undergarments must be worn when trying on items.

• Item(s) must be returned in its original packaging, unworn, unwashed and must have the hygiene seal intact.

We do not offer free returns. All return shipping costs must be covered by the customer.

Please note, sale items are not eligible for returns. This includes any order with a discount applied. If you are unsure of sizing, please email info@joairy.com for assistance.

To return your item please email info@joairy.com

We highly recommend shipping your parcel back via trackable mail as we are not liable for returns that may be lost in transit.